At Lureto Habitat, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Ikan zorg&begeleiding, trading under the webshop and brand name Lureto Habitat, collects, uses, stores and protects personal data when you visit or use our website, place an order, contact us, or otherwise interact with our services.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Dutch data protection legislation.
1. Who We Are
The data controller responsible for your personal data is:
Registered company name: Ikan zorg&begeleiding
Webshop / Brand name: Lureto Habitat
Website: www.lureto-habitat.com
KVK number: 71899650
Address: Calandplein 115, 2521 AE 's-Gravenhage, The Netherlands
Email: info@lureto-habitat.com
In this Privacy Policy, “Lureto Habitat”, “we”, “us” or “our” refers to Ikan zorg&begeleiding trading under the name Lureto Habitat.
2. What Personal Data We Collect
Depending on how you interact with our Website, we may collect the following categories of personal data:
Contact and identification information
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Name
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Email address
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Telephone number, where provided
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Billing and delivery address
Order and transaction information
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Products purchased
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Order number
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Order history
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Payment status
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Shipping and delivery information
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Returns and refund information
We generally do not have access to your full payment card details when you pay through a third-party payment provider. Payment information is processed by the relevant payment service provider according to its own privacy policy.
Account information
If you create a customer account, we may process information associated with your account, such as your name, email address, saved addresses and order history.
Communications
When you contact us, we may process the information you provide, including your name, email address, order details and the contents of your communication.
Technical and usage information
When you visit our Website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Language and general location information
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Pages visited
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Referring website
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Date and time of visits
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Website interactions
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Information about how you use the Website
Some of this information may be collected through cookies or similar technologies, subject to applicable consent requirements.
3. How We Collect Your Personal Data
We may collect personal data when you:
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Visit or browse our Website;
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Create a customer account;
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Place an order;
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Subscribe to marketing communications;
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Contact us by email or through our contact forms;
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Request customer service;
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Return or exchange a product;
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Participate in a promotion, survey or other activity;
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Interact with our Website through cookies or similar technologies.
We may also receive certain information from service providers involved in processing your order, such as payment and shipping providers.
4. Why We Use Your Personal Data
We use personal data for the following purposes:
Processing and fulfilling orders
We use your information to process payments, confirm and fulfil orders, arrange delivery, provide order updates, process returns and refunds, and provide customer support.
Customer service
We use your contact information and relevant order information to respond to questions, complaints, requests and other communications.
Operating and improving our Website
We may use technical and usage information to maintain, secure and improve our Website, understand how customers use our services and identify technical problems.
Marketing
Where permitted by law and, where required, with your consent, we may use your information to send newsletters, promotional communications, product updates or other marketing materials.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting us.
Fraud prevention and security
We may process information where necessary to detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity.
Legal and administrative obligations
We may process personal data where necessary to comply with legal, tax, accounting, regulatory or other legal obligations.
Defending our legal rights
We may process information where necessary to establish, exercise or defend legal claims.
5. Legal Bases for Processing
Under the GDPR, we process your personal data only where there is a valid legal basis.
Depending on the circumstances, these legal bases may include:
Performance of a contract
We need certain personal data to process and fulfil your order and provide services you have requested.
Legal obligation
We may be required to process and retain certain information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests
We may process certain information where this is necessary for our legitimate business interests, such as operating and securing our Website, preventing fraud, improving our services and handling customer communications, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where required by law, we will ask for your consent before processing personal data, including certain types of marketing or non-essential cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
6. Shopify and Service Providers
Our online store is operated using Shopify, which provides the ecommerce platform that allows us to sell our products and process customer orders.
Shopify may process personal data on our behalf or independently for certain purposes as described in its own privacy documentation.
We may also use third-party service providers for purposes including:
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Payment processing
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Order fulfilment
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Shipping and delivery
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Website hosting and technical services
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Customer support
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Email communications
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Analytics
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Fraud prevention
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Advertising and marketing
These providers may process personal data only as necessary to provide their services or for other purposes permitted by applicable law.
Where appropriate, we require service providers processing personal data on our behalf to provide appropriate confidentiality and security safeguards.
7. Payments
Depending on the payment methods available at checkout, payments may be processed by third-party payment providers.
When you make a payment, relevant payment information may be shared with the applicable payment provider so that the transaction can be authorised and completed.
Payment providers may process your information according to their own privacy policies and terms.
We do not generally store complete payment card details on our own systems.
8. Shipping and Delivery
To deliver your order, we may share necessary information with shipping and logistics providers.
This may include:
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Name
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Delivery address
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Email address
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Telephone number, where necessary
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Order or shipment information
Shipping providers may use this information to deliver your order, provide tracking information and communicate about delivery.
9. Marketing Communications
If you subscribe to our marketing communications, we may use your email address to send you information about our products, promotions, new products, offers and other relevant updates.
Where consent is required, we will only send marketing communications after receiving your consent.
You can unsubscribe at any time by:
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Clicking the unsubscribe link in our marketing emails; or
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Contacting us at info@lureto-habitat.com.
Unsubscribing from marketing communications does not affect transactional communications that are necessary for your orders, such as order confirmations, shipping notifications or important service messages.
10. Cookies and Similar Technologies
Our Website uses cookies and similar technologies.
Cookies are small files placed on your device that allow a website to recognise your device and remember certain information.
We may use cookies for purposes such as:
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Essential Website functionality;
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Remembering shopping cart contents;
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Maintaining customer sessions;
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Security and fraud prevention;
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Website analytics;
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Understanding Website usage;
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Personalising Website experiences;
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Marketing and advertising.
Where required by applicable law, we will ask for your consent before placing or using non-essential cookies.
You can manage your cookie preferences through the cookie consent mechanism available on our Website.
You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of the Website.
11. Analytics
We may use analytics technologies to understand how visitors use our Website and to improve our products, services and Website experience.
Depending on the services active on our Website, analytics providers may collect information such as device information, IP address, pages viewed, approximate location and interactions with the Website.
Where required by applicable law, non-essential analytics technologies will only be used after obtaining your consent.
12. Advertising and Tracking
We may use advertising and marketing technologies that allow us to measure the effectiveness of advertising campaigns, understand how visitors interact with our Website and show relevant advertisements.
Such technologies may include advertising pixels, tags, cookies and similar technologies provided by third-party advertising platforms.
Where required, we will request your consent before using these technologies.
You can withdraw or change your consent through our cookie settings.
13. Social Media
Our Website may contain links, buttons or other integrations with social media platforms.
If you interact with these features, the relevant social media provider may collect information about your interaction according to its own privacy policy.
We are not responsible for the privacy practices of third-party social media platforms.
14. Who We Share Personal Data With
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy.
These parties may include:
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Shopify and ecommerce service providers;
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Payment processors;
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Shipping and logistics providers;
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IT and hosting providers;
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Email and customer communication providers;
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Analytics providers;
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Marketing and advertising providers;
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Fraud prevention and security providers;
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Professional advisers, such as accountants, lawyers and insurers;
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Government authorities or law enforcement agencies where legally required.
We do not sell your personal data as a standalone product or service.
15. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the circumstances, this may include relying on:
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An adequacy decision of the European Commission;
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Standard Contractual Clauses approved by the European Commission;
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Other legally recognised transfer mechanisms or safeguards.
Some third-party providers may process information in countries such as the United States. Where applicable, we assess the relevant transfer mechanism and safeguards provided by the service provider.
16. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example:
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Order and transaction information may need to be retained to comply with tax and accounting obligations.
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Customer service communications may be retained for as long as reasonably necessary to resolve the relevant matter and maintain appropriate records.
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Marketing information may be retained until you unsubscribe or withdraw your consent, subject to applicable law.
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Certain technical information may be retained for shorter periods for security and operational purposes.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
17. Data Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information and devices.
18. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights regarding your personal data:
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Right of access — you may request a copy of personal data we hold about you.
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Right to rectification — you may request correction of inaccurate or incomplete information.
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Right to erasure — you may request deletion of your personal data where there is no valid reason for us to continue processing it.
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Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances.
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Right to data portability — in certain circumstances, you may request your personal data in a structured, commonly used and machine-readable format.
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Right to object — you may object to certain types of processing, including processing based on legitimate interests and, where applicable, direct marketing.
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Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us using the details below.
19. How to Exercise Your Rights
To make a privacy request, please contact:
Ikan zorg&begeleiding / Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
Please clearly describe your request and provide enough information for us to identify you and process your request.
We may need to verify your identity before completing certain requests in order to protect your personal data from unauthorised access.
We will respond to valid requests within the timeframe required by applicable data protection law.
20. Complaints
If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can investigate your concern.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In the Netherlands, the relevant supervisory authority is the:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
You can find information about submitting a complaint on the Autoriteit Persoonsgegevens website.
If you live in another EU/EEA country, you may also be able to contact the data protection authority in your country of residence or place where the alleged infringement occurred.
21. Children's Privacy
Our Website is not intended to be used by children who are not legally able to enter into contracts for the purchase of our products.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
22. Third-Party Websites
Our Website may contain links to websites operated by third parties.
This Privacy Policy does not apply to those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or legal requirements.
The latest version will always be made available on our Website.
The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.
24. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Ikan zorg&begeleiding
Trading as Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
Website: www.lureto-habitat.com
KVK: 71899650
