At Lureto Habitat, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver your orders.
1. Free Shipping
We offer free standard shipping on all orders, unless otherwise stated on the Website.
There are no standard shipping charges added to your order at checkout.
For orders shipped outside the European Union, customs duties, import taxes or other charges imposed by the destination country may apply. These charges are not included in our free shipping offer and are the responsibility of the customer where applicable.
2. Order Processing
Orders are normally processed within 48 hours after your order has been successfully placed and payment has been received.
Processing time refers to the time required to prepare your order for shipment. This is separate from the shipping/delivery time.
Orders placed on weekends or public holidays may begin processing on the next working day.
During periods of high order volume, promotions, holidays or circumstances outside our reasonable control, processing may take slightly longer.
3. Shipping & Delivery Times
Once your order has been processed and shipped, the estimated shipping time is:
5–7 working days
Therefore, the typical total timeframe from placing your order to delivery is approximately:
7–9 working days
Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.
Actual delivery times may vary depending on the destination country, carrier, customs procedures, weather, public holidays and other circumstances outside our reasonable control.
4. Order Tracking
Where tracking is available for your shipment, you will receive tracking information once your order has been dispatched.
Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.
If you have not received tracking information or believe there may be an issue with your shipment, please contact us at:
info@lureto-habitat.com
Please include your order number so that we can assist you as quickly as possible.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
We are not responsible for delays or failed deliveries caused by an incorrect, incomplete or incorrectly entered delivery address provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at info@lureto-habitat.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Delayed or Lost Packages
Although we work with shipping providers to deliver orders within the estimated timeframe, occasional delays may occur.
Delays can result from circumstances including:
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Carrier delays;
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Customs processing;
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Severe weather;
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Public holidays;
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Incorrect or incomplete addresses;
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High shipping volumes;
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International transport disruptions;
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Circumstances beyond our reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at info@lureto-habitat.com with your order number.
We will investigate the shipment with the relevant carrier and take appropriate steps in accordance with applicable law.
Nothing in this Shipping Policy limits your statutory consumer rights regarding delivery, non-delivery or delayed delivery.
7. International Shipping
We may ship orders to customers worldwide.
For deliveries outside the European Union, the recipient may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
These charges are determined by the relevant authorities and are outside our control.
Customers are responsible for ensuring that products ordered from Lureto Habitat can legally be imported into their country.
International orders may also experience additional delivery time due to customs clearance.
8. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product itself has been damaged during transportation, please contact us at info@lureto-habitat.com and provide:
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Your order number;
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A description of the damage;
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Photographs of the product;
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Photographs of the packaging, where possible.
We will assess the situation and work with you to find an appropriate solution in accordance with your statutory rights.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Ikan zorg&begeleiding
Trading as Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
Website: www.lureto-habitat.com
KVK: 71899650
