These Terms of Service (“Terms”) govern your use of the Lureto Habitat website and your purchase of products through our online store.
By accessing or using www.lureto-habitat.com (the “Website”) or placing an order through the Website, you agree to these Terms.
1. Company Information
The Website is operated by:
Registered company name: Ikan zorg&begeleiding
Webshop / Brand name: Lureto Habitat
Website: www.lureto-habitat.com
Chamber of Commerce (KVK) number: 71899650
Registered address: Calandplein 115, 2521 AE 's-Gravenhage, The Netherlands
Email: info@lureto-habitat.com
In these Terms, “Lureto Habitat”, “we”, “us” or “our” refers to Ikan zorg&begeleiding trading under the webshop/brand name Lureto Habitat.
2. Scope of These Terms
These Terms apply to all purchases made through our Website.
We primarily sell to consumers within the European Union, but may also accept orders from customers in other countries. Where mandatory consumer protection laws of the country in which you reside apply to your purchase, nothing in these Terms is intended to limit or exclude those rights.
If you purchase products for business purposes, different rules may apply to the transaction. Please contact us before ordering if you are purchasing on behalf of a business.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications and other information displayed on the Website are accurate and up to date.
However:
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Product colours may appear slightly different depending on your device or screen settings.
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Minor variations in appearance, finish, texture, dimensions or materials may occur where these are inherent to the product or manufacturing process.
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We reserve the right to correct obvious errors, inaccuracies or omissions in product information or pricing.
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The availability of products is subject to change without notice.
Nothing in a product description affects your statutory consumer rights.
4. Prices
All prices are displayed on the Website in the applicable currency and include VAT where required by applicable law, unless expressly stated otherwise.
Any applicable shipping, customs, import duties or other additional charges will be communicated to you before you complete your purchase, where reasonably possible.
For orders shipped outside the European Union, the customer may be responsible for import duties, customs charges, local taxes or other charges imposed by the destination country. These charges are not necessarily included in the product price or shipping price.
5. Orders and Formation of the Contract
When you place an order through the Website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. The confirmation acknowledges receipt of your order and provides details of the products ordered.
A purchase agreement is formed when we accept your order and confirm it, subject to applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including but not limited to:
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the product being unavailable;
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an obvious pricing or product description error;
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suspected fraudulent or unlawful activity;
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inability to obtain payment;
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delivery restrictions;
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circumstances outside our reasonable control.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be completed using one of the payment methods made available during checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method.
If a payment cannot be processed, we may suspend or cancel the order.
7. Delivery
We deliver to the countries made available during checkout.
Estimated delivery times are displayed on the Website or during checkout where applicable. Delivery times are estimates unless a specific delivery date has been expressly agreed.
If no delivery period has been agreed, applicable consumer law generally requires delivery without undue delay and, for EU consumer purchases, normally within 30 days.
We are responsible for the products until they are delivered to you, except where applicable law provides otherwise.
If you provide an incorrect or incomplete delivery address, any resulting additional costs or delays may be your responsibility to the extent permitted by law.
For international orders, customs clearance may cause additional delays.
8. International Orders, Customs and Import Charges
We may accept orders from countries outside the European Union.
When ordering from outside the EU, you are responsible for ensuring that the products you order may legally be imported into your country.
Depending on the destination, you may be required to pay customs duties, import taxes, VAT, brokerage fees or other charges.
These charges are generally determined by the authorities in the destination country and are outside our control.
If an international shipment is refused or cannot be delivered because the recipient fails to pay applicable customs or import charges, any refund or return arrangements will be handled in accordance with applicable law and the circumstances of the order.
9. Right of Withdrawal for EU/EEA Consumers
If you are a consumer in the European Union or another jurisdiction where a statutory withdrawal period applies, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For goods, the withdrawal period normally begins on the day you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You can contact us at:
Email: info@lureto-habitat.com
You may use the model withdrawal form provided below, but you are not required to use that exact form.
After notifying us of your withdrawal, you must return the relevant product within 14 days, unless applicable law provides otherwise.
10. Returns
Unless otherwise required by law, returned products should be:
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returned within the applicable withdrawal period;
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unused to the extent reasonably possible;
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in a condition that allows us to assess the nature, characteristics and functioning of the product;
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accompanied by the relevant order information.
You may inspect the product in the same manner that would reasonably be permitted in a physical store.
If you handle the product beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value, to the extent permitted by applicable law.
Unless the product is defective or another legal exception applies, the direct cost of returning a product under the statutory right of withdrawal is borne by the customer, provided we informed you of this obligation before the purchase.
11. Refunds
If you validly exercise your right of withdrawal, we will reimburse payments received from you, including the standard delivery cost charged for the original shipment, subject to applicable law.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.
We will process refunds within the period required by applicable law. Under EU consumer rules, reimbursement following withdrawal is generally due within 14 days of notification of withdrawal, subject to the applicable conditions concerning return of the goods.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, we are not required to reimburse the additional cost of that upgraded delivery method.
12. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to every type of product or transaction.
Depending on the product and circumstances, exceptions may include products that are:
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made according to the customer's specifications or clearly personalised;
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liable to deteriorate or expire rapidly;
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sealed products that cannot be returned for health or hygiene reasons once unsealed;
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otherwise excluded from the right of withdrawal under applicable law.
Where an exception applies, we will provide the required information before the purchase is completed.
EU consumer law contains specific exceptions to the 14-day withdrawal right.
13. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible at info@lureto-habitat.com.
Please include your order number and, where useful, photographs or other information showing the issue.
You retain all mandatory statutory rights relating to defective or non-conforming products.
For consumers within the EU, statutory consumer protection generally provides a minimum two-year legal guarantee for goods, although the precise rules and remedies may depend on the applicable national law.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
These statutory rights are not affected by any additional commercial warranty we may offer.
14. Complaints
If you have a complaint about a product, order or our service, please contact us first:
Ikan zorg&begeleiding / Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
We will make reasonable efforts to review and resolve complaints as quickly as reasonably possible.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
15. Intellectual Property
Unless otherwise stated, all content on the Website, including text, photographs, graphics, logos, designs, product images, videos, icons and other materials, is owned by or licensed to Lureto Habitat and is protected by applicable intellectual property laws.
You may use the Website for personal and lawful purposes only.
You may not reproduce, distribute, modify, publish, sell, license or commercially exploit Website content without our prior written permission, except where permitted by applicable law.
16. Website Use
You agree not to:
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use the Website for unlawful purposes;
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attempt to gain unauthorised access to the Website or its systems;
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interfere with the operation or security of the Website;
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introduce malicious software or harmful code;
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use automated systems to access or collect Website content in a manner that adversely affects the Website;
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provide false or misleading information when placing an order.
We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, legal compliance or other legitimate operational reasons.
17. Third-Party Services and Links
The Website may contain links to third-party websites, payment providers, shipping providers, social media platforms or other external services.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
18. Privacy
We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
For information about how we collect, use, store and protect personal data, please refer to our Privacy Policy.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded.
Nothing in this section affects your mandatory rights as a consumer.
20. Events Beyond Our Reasonable Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, government restrictions, strikes, major transport disruptions, pandemics, interruptions to telecommunications or payment systems, or other comparable events.
Where such circumstances occur, we will take reasonable steps to minimise the impact and resume performance as soon as reasonably possible.
This provision does not remove any mandatory consumer rights you may have, including rights relating to cancellation or refunds where required by law.
21. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will generally be the version in effect at the time you place your order, unless a change is required by law or otherwise applies to an existing relationship in accordance with applicable law.
The latest version will be published on this Website.
22. Governing Law
These Terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in the country where you reside provide otherwise.
If you are a consumer residing in another EU/EEA country, nothing in this governing-law clause is intended to deprive you of protections that cannot legally be excluded under the mandatory laws applicable to you.
23. Disputes and Applicable Consumer Rights
We encourage customers to contact us first so that we can try to resolve any complaint or dispute directly.
Consumers may also have access to dispute-resolution procedures, consumer organisations, courts or other remedies available under the laws applicable to their place of residence.
Nothing in these Terms prevents a consumer from exercising mandatory rights or bringing proceedings before a competent court where permitted by applicable law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or disregarded to the minimum extent necessary, and the remaining provisions will continue to apply.
25. Contact
If you have any questions about these Terms, your order, returns or complaints, please contact:
Ikan zorg&begeleiding
Trading as Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
Website: www.lureto-habitat.com
KVK: 71899650
26. Model Withdrawal Form
If you wish to withdraw from your purchase, you may use the following form and send it to info@lureto-habitat.com:
To:
Ikan zorg&begeleiding
Trading as Lureto Habitat
Calandplein 115
2521 AE 's-Gravenhage
The Netherlands
Email: info@lureto-habitat.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: __________________________
Product(s): _____________________________
Ordered on: _____________________________
Received on: ____________________________
Name of consumer: _______________________
Address of consumer: ____________________
Date: __________________________________
Signature (only if this form is submitted on paper):
